Shipping policy

Shipping Policy

Shipping our items can take up to 30 business days, depending on the destination and logistics conditions. We strive to ship orders as quickly as possible, but delays may occur due to unforeseen circumstances. We will promptly notify you of any significant delays.

Returns and Return Shipping Costs
If the product you receive is damaged, we will refund or replace the item. Please inspect your order as soon as you receive it and immediately report any damage to our customer service team at storilyass25@gmail.com.
Once the damage is confirmed, we will guide you through the return and refund process.

Return Shipping Costs
Shipping costs for returning an item will be paid by the customer, unless the product is defective or damaged. If you wish to return a product for reasons other than damage, you will be responsible for the return shipping costs. Once your return has been approved, we will provide you with the necessary instructions to properly return the item.

Return Processing Times
Once we receive the returned item, our team will inspect and process the return. We will promptly inform you of the progress of your request. If the product is damaged, we will refund or exchange it according to your preferences.

If you have any questions about shipping or the return process, please feel free to contact us by email at storilyass25@gmail.com

 We are here to offer you the best possible shopping experience.